Policies:
• We offer a 30-day warranty on all repairs from the date of delivery. However, this does not cover faulty parts, new damage or misuse.
• Additionally, RadMultimedia is not liable for flight issues caused by aftermarket or third-party components. We PREFER to use OEM psrts. Repairs and upgrades using non-OEM parts are final and not covered under warranty.
• Moreover, all parts ordered include a 20% markup. Any units left unclaimed for over 30 days become the property of Rad Multimedia.
• If we cannot repair a drone, customers may send it to the manufacturer. We can facilitate this for a $60 flat fee. Nevertheless, we are not responsible for repair duration or costs. Customers are responsible for manufacturer repair fees and shipping costs.
• Generally, drone repairs cost 30% to 50% of a new model’s price. More complex repairs may cost more, while simpler ones may be less. Furthermore, prices vary based on drone age.
• In addition, we accept MasterCard, Visa, American Express, Discover, and PayPal. Repairs are non-refundable. However, defects within 30 days are covered once the drone is returned.
• Ultimately, we prioritize customer service and strive to find the best solutions for every repair.
Parts Purchase Responsibility
In all drone repairs, there are two options for purchasing parts:
• Customer-Purchased Parts: The customer may choose to purchase the necessary parts directly. The repair shop will provide a detailed list of required parts, and the customer is responsible for obtaining the correct parts. The repair shop will only proceed with the repair once the customer has provided the required parts.
• Repair Shop-Purchased Parts: If the customer prefers, or if specialized parts are required, the repair shop can purchase the necessary parts on behalf of the customer. The cost of the parts will be added to the total repair cost and must be paid upfront or as part of the agreed payment terms.
Parts Sourcing and Compatibility
The repair shop will provide recommendations for parts from trusted suppliers. However, if the customer provides their own parts, the repair shop is not responsible for the compatibility, quality, or defects of the parts supplied by the customer. The repair shop will perform the repair based on the customer-provided parts, but no warranty will be offered on the parts themselves.
3. Warranty on Parts
• If the repair shop purchases the parts, we will include a limited warranty on the parts for [insert warranty period, e.g., 30 days, 90 days].
• Parts provided by the customer are not covered by any warranty from the repair shop. If the customer-supplied parts are defective and affect the repair outcome, the repair shop is not responsible for additional damage or repair needs that arise as a result.
Parts Availability
In cases where parts are on backorder or unavailable, the repair shop will notify the customer and may offer alternative solutions or recommendations. If the customer chooses not to proceed with the repair due to parts unavailability, any diagnostic fees already paid will not be refunded.
Repair Delay Due to Parts
If parts are delayed or unavailable due to the customer’s choice to purchase their own parts or issues with part shipping, the repair shop is not responsible for any delays in completing the repair.
Payment for Parts
Regardless of who purchases the parts, the customer will be notified of the final cost, which will include the price of the parts, any applicable taxes, and labor charges. If the repair shop purchases parts on behalf of the customer, payment for the parts is due upfront or as per agreed terms before the repair work begins.
Returns and Refunds on Parts
If the customer supplies parts that are incorrect or incompatible, they may need to return or exchange the parts through the original supplier. The repair shop will not be responsible for managing returns on customer-provided parts.
Legal
1. Services to Be Provided: The repair shop agrees to provide repair services to the customer for the following property: Property Description: Drone Repair Services: Drone repair
2. Estimated Repair Cost: The customer acknowledges the estimated cost for the repair services is: Estimated Cost: $[Amount] Final cost may vary depending on the actual work required and any additional parts or services necessary to complete the repair.
3. Timeframe The repair shop estimates the repair will be completed within: Timeframe: [Number of Days/Weeks] The repair shop will make reasonable efforts to complete the work within the estimated timeframe but does not guarantee completion by a specific date.
4. Limited Liability: The repair shop’s liability is limited to the following: Damage to Property: The repair shop will exercise reasonable care in performing the repair services but is not liable for damages that occur due to pre-existing conditions of the property or normal wear and tear. The repair shop is not liable for any indirect, consequential, or incidental damages arising from the repair or use of the repaired item. Risk of Repair: The customer acknowledges that all repairs carry some inherent risk of further damage, and the repair shop is not responsible for any loss or damage resulting from unforeseen issues during the repair process.
Unclaimed Property: If the property remains unclaimed after 30 days from the completion of repairs, the repair shop reserves the right to dispose of the property or charge for storage fees. See below for more info.
Maximum Liability: The maximum liability of the repair shop, for any reason, will not exceed the total cost of the repair services paid by the customer.
5. Warranty Disclaimer: The repair shop does not provide a warranty or guarantee on repairs unless expressly stated in writing. The repair shop does not guarantee that the repair will result in the property functioning as new or free from defects. Any warranty, if applicable, is limited to [timeframe, e.g., 30 days] from the date of completion, and covers only defective workmanship directly resulting from the repair.
6. Payment Terms Payment for repair services is due upon completion of the repair work. If the customer fails to pay for services rendered within [number of days], the repair shop reserves the right to charge a late fee of [amount or percentage] per day until payment is made. The customer agrees to pay any and all collection costs, including legal fees, if payment is not made as agreed.
7. Customer Responsibilities The customer agrees to provide the repair shop with accurate information regarding the property to be repaired and any known issues. The customer agrees to pick up the repaired property within [number of days] after notification of completion. If the customer fails to do so, storage fees may be charged.
8. Indemnification The customer agrees to indemnify and hold harmless the repair shop from any claims, damages, losses, or expenses arising out of the customer’s failure to follow any instructions or guidelines provided by the repair shop or due to misuse of the repaired item.
9. Governing Law This Agreement will be governed by and construed in accordance with the laws of the State of Florida. Any disputes arising under this Agreement shall be resolved in the courts located in [County], Florida.
10. Entire Agreement This Agreement constitutes the entire agreement between the repair shop and the customer and supersedes all prior understandings, agreements, or representations, whether oral or written, regarding the repair services.
Customer Acknowledgment By signing below, the customer acknowledges they have read, understood, and agreed to the terms and conditions of this Agreement.
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Unclaimed Radmultimedia com Merchandise
Subject: Final Notice Example – Abandoned Property at Radmultimedia
Dear [Customer Name],
This letter serves as a formal notice regarding your property left at [Your Business Name] for repair. The following item(s) has been in our possession since [Date of Drop-Off]:
• Item Description: [e.g., DJI Mini 3 Pro, Serial Number XXXXX]
• Repair Order Number: [If applicable]
• Outstanding Balance (if any): [$XXX.XX]
As of today, your property remains unclaimed. According to our business policy and Florida law, if an item is left unclaimed for more than 30 days, it may be considered abandoned. If your property is not picked up by Final Pickup Date (10 days from this notice) Radmultimedia reserves the right to dispose of, sell, or retain ownership of the item in accordance with Florida Statutes §§ 713.585 and 717.113.
To reclaim your property, please contact us immediately and pickup before the stated deadline. Failure to do so will result in the forfeiture of your item.
Florida Statute § 715.065:
Section 715.065 – Disposition of unclaimed property in repair shops and certain businesses
(1) Definitions – As used in this section, the following definitions apply:
• Repair Shop: A business that performs repair work for a customer on personal property.
• Unclaimed Property: Personal property left by a customer in a repair shop for repair or maintenance that is not picked up within the prescribed period.
(2) Disposition of Unclaimed Property:
• If personal property is left in a repair shop for more than 30-60 days (in this case 30 days, specified in a written agreement), and the customer has been notified by certified mail or other means specified in the agreement, the repair shop may take possession of the property and dispose of it without liability to the owner.
• The repair shop must notify the customer of the unclaimed property via written notice before taking any further action.
• The repair shop may then sell or dispose of the item to recover the costs of repair, storage, or other charges incurred, and any remaining proceeds (after covering the costs) must be returned to the customer.
(3) Liability – The repair shop is not liable for any damages or loss related to the property after it has taken the proper actions outlined in this statute.
§ 713.585 – Enforcement of lien by sale of motor vehicle
This section outlines the procedures by which a person claiming a lien for labor or services performed on a motor vehicle (including a drone or other personal property in some cases) can enforce the lien through a sale of the vehicle or property.
Key Provisions:
1. Lienholder’s Rights: If a person performs labor or services on a motor vehicle or other property, and the owner fails to pay for the service, the lienholder has the right to sell the property to recover the owed charges.
2. Notice to the Owner: The lienholder must notify the property owner of the unpaid charges by certified mail.
3. Public Sale: If the owner does not claim the property and pay the charges, the lienholder may proceed with a public sale to recover the costs.
4. Disposal of the Property: The lienholder may sell the property through public sale and must handle any remaining proceeds after costs appropriately.
For further details, please refer to the full text here: § 713.585 Florida Statutes.
§ 717.113 – Disposition of unclaimed property
This statute deals with the handling of unclaimed property, especially for businesses or individuals holding property on behalf of others. While it is typically more applicable to intangible property (like financial holdings or safe deposit box contents), it does have provisions that can apply to tangible items left unclaimed.
Key Provisions:
1. Reporting Requirements: Individuals or businesses holding unclaimed property must report it to the state after a certain period if the property remains unclaimed.
2. Custody of Unclaimed Property: The state has the authority to take custody of unclaimed property and, after a set period, may dispose of or sell it if not reclaimed.
3. Notification: Notice must be provided to the last known owner, and if the property remains unclaimed, it may be liquidated.
For further details, please refer to the full text here: § 717.113 Florida Statutes.
